Shopping & Delivery FAQ
What payment methods do you accept?
- Credit/Debit, no Amex or Discover
EBT/Double Up Food Bucks
Prepaid Accounts (set up with cash, paypal or check)
How do I pay for my order?
Credit Card Payments
Why is there a $30 order minimum? Are there exceptions to the minimum?
Our costs to aggregate and distribute products requires that each order be at least $30 in order to cover costs. If this is absolutely unachievable for you, please do get in touch to inquire about exceptions by emailing email@example.com.
I am an Owner but I don't see my discount. Why?
Cooperative Owners see prices that reflect the discount (currently 10%) before they start filling their carts. If you were logged out of your account you would see the full retail price.
What if I don’t get everything I ordered?
Sometimes Producers have sudden changes to their inventory. Our systems ensure that you will not be charged for something you did not receive even if your packing slip does not reflect that. You can look through past purchases in your Account Information page to determine any discrepancies.
Can I change pickup locations, or between pickup & delivery?
Your profile will default to the location you chose at registration. You can change the default location in your Account Information page of your profile. You can also switch between pickup and delivery options each time you check out by clicking on Change Location. If you need assistance with changing your pickup location please email firstname.lastname@example.org
What if I forget to pickup at a pickup location?
What do I do if I am unsatisfied with the product I received?
Please get in touch with email@example.com to report any dissatisfaction with product. We will do our best to rectify the situation.
Do I have to become an owner in order to shop?
Ownership is not required to shop the marketplace. Ownership in the cooperative simply means you are entitled to the benefits of ownership as outlined in this FAQ.
How do I shop with EBT and utilize Double Up Food Bucks?
Just fill out this form. We will then set up an account for you and you can start shopping!
Why do you require a credit card when I want to shop with EBT? Or what if I don’t have a credit card?
When you confirm an order, our producers then deliver that product. If for some reason your EBT isn’t viable to pay for the order, we will need to charge an alternate payment method such as a credit card. If you don’t have a card, it’s ok, please fill out this EBT signup form accordingly, and we’ll be in touch.
When is the market open for ordering? And when will my order be delivered or ready for pickup?
The market is open between Thursday 9am and Monday 6pm. You can place and edit an order anytime in that timeframe.
Ownership FAQ (Consumers, Producers, & Workers)
Why join a cooperative?
In short, you really do own it. Cooperative ownership builds community wealth and supports local businesses through resource sharing, transparency, and a common purpose. Cooperatives are owned and democratically controlled by those who utilize its services within the community. When you invest equity in a cooperative you are invited to share equally in the decision making of how the business operates through participation in governance by electing the board of directors who oversee the legal and fiduciary decision making for the business. Unlike investor-owned corporations where your voting power is proportional to the amount of time and money you’ve invested, voting power in a cooperative is equal among all members regardless of capital investment (one member=one vote.)
What does it mean to become an owner of Patchwork Alliance?
Patchwork is creating the platforms and venues for producers and shoppers across the region to connect more easily and effectively. Ownership in Patchwork Alliance is an investment in your local farming and artisan businesses & services. We have come together to share resources among our community through creating a sales channel that is accessible and empowering for small businesses of any scale across the WNC region. Your investment and patronage allows greater access to a wide variety of goods and services in both directions. We as a multi stakeholder cooperative can connect ourselves through the market to create meaningful economic relationships.
How do I become an Owner of Patchwork Alliance (Consumers, Producers, and Workers)?
Ownership can be achieved through being a Consumer, Producer, or Worker.
What benefits come with Cooperative Ownership of Patchwork Alliance?
Discount on purchases.
One vote in all matters submitted to a vote of the membership, including Board of Directors elections.
Eligibility for patronage dividends. (A form of profit sharing following a profitable fiscal year.)
Right to run for an open seat on the Board of Directors or standing committees.
Right to attend annual or special meetings.
Right to attend open sessions of the Board of Directors.
Can I pause my monthly or annual Ownership payments?
Yes, you can take a break from making your monthly or annual equity payments at any time. You are not obligated to make ownership payments if you're not actively shopping the market, so if an equity payment comes up while you're not shopping you can just pick it up when you come back. If funds are tight at the time an ownership payment is up for renewal but you'd still like to shop, that's no problem either. In either case, when you are not current on ownership payments by at least one month, you are considered an "inactive owner." Inactive owners are welcome to continue shopping the storefront but will forego the additional member benefits (such as the discount or voting privileges) until they are ready to resume their equity payments.
Can I see the Articles of Incorporation and Bylaws?
You can see the latest draft here[LINK]. The final draft of the bylaws shall be presented at our first annual meeting for a vote to be adopted. If you have questions or feedback, contact: firstname.lastname@example.org
When/Where/What are Annual Meetings?
We will hold an Annual Meeting of the owners after the close of each fiscal year, December 31st, and after all financial reports have been received and reviewed by the Board of Directors. The purposes of the meeting will be to hear reports on operations and finances, to elect the Board of Directors, and to conduct any other business that may properly come before the meeting of the owners. As an owner you have the right to bring business pertaining to the cooperative to the meeting. See the By-laws and Charter for the process.
How can I get involved with Patchwork Steering Committee or other circles of governance?
Get in touch with email@example.com
Who is eligible to sell in this market?
Any producer or service provider who produces the goods or services they are selling.
How do I start selling through Patchwork?
1. Fill out this form. We’ll set up an account for you and send you instructions for how to finish setting it up.
Can you manage my producer page for me?
Yes, we can manage your page for a fee. We can also try to connect you with other producers to be your online market “buddy.” Please don’t hesitate to email us to ask about how this could work. We will determine fees based on your needs and potential sales.
What if I want to take an amount of time off from selling?
How do I know what I sold for the week (Pick List)?
At the end of the ordering cycle, you will get an email Pick List including all items sold to be delivered that week.
Are there any fees or commissions associated with using the market?
There are no direct fees or commissions to vend in this market.
What is the market schedule? What are my responsibilities as an active producer in the market?
How do I get my products sold delivered to Patchwork (Aggregation)?
How and when do I get paid for my sales through the market (Payout)?
Are there packing and labelling standards I need to follow for delivery to my aggregation point?
Labeling systems are important for our packing system to run smoothly. All producers will need to follow a certain labeling protocol based on their product type. We will go over this with you when we’re setting up your profile.
What can I do if my product quality was not as expected and I want to give a discount or offer a substitution to the customer?
If products are not up to your standards you can just email us to let us know you will not be delivering it, or we will be in touch if there is questionable product quality after receiving it to determine if it should be distributed or not. We cannot facilitate substitutions at this time. We will just cancel that part of the order so the customer is not charged.
What if a customer is unsatisfied with a product and is asking for a refund?
We will get in touch with you about any complaints regarding your product and determine the refund with you in the conversation.
What if I repeatedly fail to come through with my pick list items?
We can support producers with strategies to predict availability. Please ask for help if you need it. Producers with shelf stable inventory should always set aside the inventory they have online and adjust their inventory immediately if a sale was made outside the market. Chronic order cancellations reflect poorly on the market as a whole and administration becomes a drain on our systems, so our member relations team will determine if they need to charge a fee for repeated and preventable changes to orders after the ordering cycle ends.
Can I change my aggregation location week to week?
Yes, you can. From the producer page, go to settings, logistics, and choose an aggregation option from the drop down menu.
How do I login to my Producer Page?
How does Producer Ownership Work?
We think it's important to create this market so Producers actually OWN the market alongside Consumers and Workers.
Why is it important to vend through Patchwork Alliance?
We are working to make the groundwork for an interconnected network of producers, consumers, and workers in order to increase our economic sovereignty.
How do I shop the market?
When you join Patchwork as a Producer you are automatically set up with a customer account. The primary differences are that Producers enjoy deeper discounts to shop for products from their fellow famers and artisans, and can use their sales earnings to shop in the form of credits. Unless you tell us otherwise, we will use credits from your sales to pay for your orders before charging your credit/debit card to cover any remaining balance (yes, everyone who shops has to have a card on file.) Please see the Ownership & Shopping FAQs for additional details, or email firstname.lastname@example.org for questions about ordering or ownership.
What types of work is there to do with Patchwork?
We have positions in the following categories:
How does Worker Ownership work and how do I apply?
We think it's important to create this market so Workers actually OWN the market alongside Consumers and Producers.
How is Worker time/mileage accounted for, and how are Workers paid?
Workers carry a customer account in the online market.