Shopping & Delivery FAQ
What payment methods do you accept?
- Credit/Debit, no American Express or Discover
EBT/Double Up Food Bucks
Prepaid Accounts (set up with cash, paypal or check)
How do I pay for my order?
Credit Card Payments
Is there an Order Minimum to shop in the market?
We would like to be acessible to consumers of all scales while still covering our costs. Owners can shop at lower order minimums. See or current fees, minimums, and discounts here.
What if I don’t get everything I ordered?
Sometimes producers have sudden changes to their inventory due to weather or other unexpected events. Our systems ensure that you will not be charged for something you did not receive, even if it still shows up on your packing slip. If you think there may be a discrepancy, check your past purchases in your account by clicking Account Activity when logged in to the storefront login.
Can I change pickup locations or switch between pickup and delivery?
Your profile will default to the location you chose at registration, but you can change your pickup and delivery options each time you place an order by selecting "Change Location" at checkout. You can also change your default location on the Account Information page of your profile. If you need help changing your pickup location, please email firstname.lastname@example.org
What if I forget to pick up my order at a pickup location?
What do I do if I am unsatisfied with the product I received?
Please get in touch with email@example.com and let us know why you're dissatisfied. We will do our best to rectify the situation.
Do I have to become an owner in order to shop?
You do not have to be an owner to shop in the marketplace. Owners are entitled to special discounts, reduced or nullified fees, voting rights within the co-op, and profit shares (called "patronage refunds").
How do I shop with EBT and utilize Double Up Food Bucks?
Just fill out this form. We will then set up an account for you and you can start shopping!
Why do you require a credit card when I want to shop with EBT? What if I don’t have a credit card?
If for some reason your EBT isn’t viable to pay for the order, we will need to charge an alternate payment method, such as a credit card. Please rest assured that your debit/credit card will never be charged without your prior knowledge, such as if you order a non-EBT eligible item, or if you happen to not have enough funds on your EBT card at the time and need to split your payment method.
When is the market open for ordering? And when will my order be delivered or ready for pickup?
The market is open between Thursday 9am and Monday 6pm. You can place and edit an order anytime in that timeframe. You can choose to pick up your order or opt for home delivery.
Ownership FAQ (Consumers, Producers, & Workers)
Why join a cooperative?
In short, you really do own it. Cooperative ownership builds community wealth and supports local businesses through resource sharing, transparency, and a common purpose. Cooperatives are owned and democratically controlled by those who utilize its services within the community. When you invest equity in a cooperative you are invited to share equally in the decision making of how the business operates through participation in governance by electing the board of directors who oversee the legal and fiduciary decision making for the business. Unlike investor-owned corporations where your voting power is proportional to the amount of time and money you’ve invested, voting power in a cooperative is equal among all members regardless of capital investment (one member=one vote.)
What does it mean to become an owner of Patchwork Alliance?
Patchwork is creating the platforms and venues for producers and shoppers across the region to connect more easily and effectively. Ownership in Patchwork Alliance is an investment in your local farming and artisan businesses & services.
How do I become an Owner of Patchwork Alliance (Consumers, Producers, and Workers)?
To start a payment plan or full payment, click here [LINK TO PAYMENT PLAN PAGE]
What practical benefits come with Cooperative Ownership of Patchwork Alliance?
Owners gain benefits when shopping in the market. See our discounts and fees page for more info
One vote in all matters submitted to a vote of the membership, including Board of Directors elections.
Eligibility for patronage dividends. (A form of profit sharing following a profitable fiscal year.)
Right to run for an open seat on the Board of Directors or standing committees.
Right to attend annual or special meetings.
Right to attend open sessions of the Board of Directors.
Can I pause my monthly or annual Ownership payments?
Yes, you can take a break from making your monthly or annual equity payments at any time. You are not obligated to make ownership payments if you're not actively shopping the market, so if an equity payment comes up while you're not shopping you can just pick it up when you come back. If funds are tight at the time an ownership payment is up for renewal but you'd still like to shop, that's no problem either. In either case, when you are not current on ownership payments by at least one month, you are considered an "inactive owner." Inactive owners are welcome to continue shopping the storefront but will forego the additional member benefits (such as the discount or voting privileges) until they are ready to resume their equity payments.
Where can I find the Articles of Incorporation, Bylaws, and Financial Budgets as an Owner?
Articles and Bylaws can be found here.
When/Where/What are Annual Meetings?
We will hold an Annual Meeting of the owners after the close of each fiscal year, December 31st, and after all financial reports have been received and reviewed by the Board of Directors. The purposes of the meeting will be to hear reports on operations and finances, to elect the Board of Directors, and to conduct any other business that may properly come before the meeting of the owners. As an owner you have the right to bring business pertaining to the cooperative to the meeting. See the By-laws and Charter for the process.
How can I get involved with Patchwork Steering Committee or other circles of governance?
We want all ownership types involved in governance, representation and decision making.
Online Market Vendors
Who is eligible to sell in this market?
Any producer or service provider who produces the goods or services they are selling.
How do I start selling through Patchwork?
1. Fill out this form. We’ll set up an account for you and send you instructions for how to finish setting it up.
Can you manage my producer page for me?
Yes, we can manage your page for a fee. We can also try to connect you with other producers to be your online market “buddy.” Please don’t hesitate to email us to ask about how this could work. We will determine fees based on your needs and potential sales.
What if I want to take an amount of time off from selling?
How do I know what I sold for the week (Pick List)?
At the end of the ordering cycle, you will get an email Pick List including all items sold to be delivered that week.
Are there any fees or commissions associated with using the market?
You set the retail price you want the customer to see.
When Patchwork pays you out on a bi-weekly basis, Patchwork will keep a 22% commission and pay you out the rest.
marketing costs, including costs associated with discounts, promotions
online market software subscription
What is the market schedule? What are my responsibilities as an active producer in the market?
How do I get my products sold delivered to Patchwork (Aggregation)?
How and when do I get paid for my sales through the market (Payout)?
Are there packing and labelling standards I need to follow for delivery to my aggregation point?
Labeling systems are important for our packing system to run smoothly. All producers will need to follow a certain labeling protocol based on their product type. We will go over this with you when we’re setting up your profile.
What can I do if my product quality was not as expected and I want to give a discount or offer a substitution to the customer?
If products are not up to your standards you can just email us to let us know you will not be delivering it, or we will be in touch if there is questionable product quality after receiving it to determine if it should be distributed or not. We cannot facilitate substitutions at this time. We will just cancel that part of the order so the customer is not charged.
What if a customer is unsatisfied with a product and is asking for a refund?
We will get in touch with you about any complaints regarding your product and determine the refund with you in the conversation.
What if I repeatedly fail to come through with my pick list items?
We can support producers with strategies to predict availability. Please ask for help if you need it. Producers with shelf stable inventory should always set aside the inventory they have online and adjust their inventory immediately if a sale was made outside the market. Chronic order cancellations reflect poorly on the market as a whole and administration becomes a drain on our systems, so our member relations team will determine if they need to charge a fee for repeated and preventable changes to orders after the ordering cycle ends.
Can I change my aggregation location week to week?
Yes, you can. From the producer page, go to settings, logistics, and choose an aggregation option from the drop down menu.
How do I login to my Producer Page?
How does Producer Ownership Work?
We think it's important to create this market so Producers actually OWN the market alongside Consumers and Workers.
Why is it important to vend through Patchwork Alliance?
We are working to make the groundwork for an interconnected network of producers, consumers, and workers in order to increase our economic sovereignty.
How do I shop the market?
When you join Patchwork as a Producer you are automatically set up with a customer account. The primary differences are that Producers enjoy deeper discounts to shop for products from their fellow famers and artisans, and can use their sales earnings to shop in the form of credits. Unless you tell us otherwise, we will use credits from your sales to pay for your orders before charging your credit/debit card to cover any remaining balance (yes, everyone who shops has to have a card on file.) Please see the Ownership & Shopping FAQs for additional details, or email firstname.lastname@example.org for questions about ordering or ownership.
Where can I find in depth information on Vending and Producer-Ownership?
Here is the Producer's handbook.
What types of work is there to do with Patchwork?
We have positions in the following categories:
How does Worker Ownership work and how do I apply?
We think it's important to create this market so Workers actually OWN the market alongside Consumers and Producers.
How is Worker time/mileage accounted for, and how are Workers paid?
Workers carry a customer account in the online market.